Return Policy for Qosor Perfumes
Effective Date:
At Qosor Perfumes, we want you to be completely satisfied with your purchase. However, due to the nature of our products, we can only accept returns in specific circumstances.
1. Eligibility for Returns
We accept returns only in the following cases:
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Damaged or Defective Products: If the product you received is damaged, defective, or not as described, we will gladly accept a return.
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Opened Products: To be eligible for return, the product must be unused and unopened. Products that have been opened, used, or altered in any way are not eligible for return.
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Personal Preference: We cannot accept returns based on personal preferences or if the customer simply changes their mind or does not like the product.
2. Return Process
If you believe your product is damaged or defective, please follow these steps to initiate a return:
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Contact Us: Within 7 days of receiving your order, contact us at info@qosorperfumes.com or via phone at +971 50 505 9727. Please provide your order number and a brief description of the issue with the product.
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Return Form: Upon verification of the issue, we will send you a Return Form. This form must be completed and returned to us to proceed with the return.
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Product Information and Photos: We require clear photos of the damaged or defective product and its packaging. Please ensure the photos clearly show the condition of the item and any visible damage. This is essential for processing your return.
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Condition of the Product: The product must be unopened, unused, and in its original packaging. We cannot accept returns if the product has been used, opened, or altered in any way.
3. Return Shipping
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Return Shipping Costs: In the case of a defective or damaged product, we will cover the return shipping costs. If the return is due to any other reason (e.g., change of mind or preference), the customer will be responsible for return shipping costs.
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Packaging: Please ensure the product is securely packaged when returning it. We are not responsible for products damaged during the return shipping process if not properly packed.
4. Refunds and Exchanges
Once we receive the returned product and verify the issue, we will process your return.
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Refunds: If your return is accepted, a full refund will be issued to the original payment method used for the purchase, excluding any shipping charges.
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Exchanges: In the case of a damaged or defective item, we will offer a replacement product or an exchange, subject to availability.
5. Timeline for Processing
Once we receive the returned product, we aim to process the refund or exchange within 7-10 business days. Please allow additional time for the processing of refunds through your bank or payment provider.
6. Contact Us
If you have any questions or need assistance with the return process, please reach out to our customer service team:
Qosor Perfumes
Phone: +971 50 505 9727
Email: info@qosorperfumes.com
Address: Dubai, UAE
